At www.ecobeko.com, we strive to provide excellent products and services. Please review our Refund and Return Policy to understand how we handle requests for refunds or returns on digital products and affiliate-related purchases.
1. Digital Products
Due to the nature of digital products, all sales of downloadable content, eBooks, online courses, or software are final. Once a purchase is completed, you will immediately receive access to the digital product, making it non-refundable.
However, we understand that issues can arise. In such cases, we offer limited refunds or exchanges under the following conditions:
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Technical Issues: If you experience technical problems accessing or using the product, we will work with you to resolve the issue. If we are unable to resolve it within 7 business days, you may be eligible for a refund.
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Incorrect Purchase: If you mistakenly purchased the wrong product, please contact us within 24 hours of the transaction. We will evaluate the situation and, at our discretion, may offer a refund or exchange.
2. Affiliate Products
Please note that for affiliate products, we do not process refunds or returns directly. If you have purchased a product through an affiliate link on our website, you must refer to the vendor’s return and refund policies.
- Affiliate Responsibility: Each affiliate partner has its own return, refund, and cancellation policies. We recommend contacting the affiliate merchant directly for assistance with any refund requests.
3. Requesting a Refund
To request a refund for digital products, you must:
- Email us at contact@ecobeko.com within 7 days of purchase.
- Provide your order number, proof of purchase, and a detailed description of the issue.
- Our team will review your request and respond within 3 business days.
If your refund request is approved, the amount will be credited back to your original payment method within 10 business days.
4. Non-Refundable Items
We do not offer refunds on the following:
- Downloaded or delivered digital products (unless technical issues prevent access)
- Subscription services after the first 30 days
- Products purchased via affiliate links (must refer to the seller’s policy)
- Sale or discounted items
5. Contact Us
If you have any questions or concerns regarding this Refund and Return Policy, please contact us:
www.ecobeko.com
Email: contact@ecobeko.com
B-3/31, GF, Safdarjung Enclave, New Delhi-110029, India